Cameras & recording
Coverage, image quality, playback, exports, retention, storage, NVRs, cloud options, alerts, and upgrades.
Open guidanceGuidance before and after installation
Find an answer, prepare a request, or reach the right support path.
Use the searchable knowledge base for general questions, the Client Service Portal for an installed-system request, or the guided assessment for a new property or major upgrade.
Browse by topic
Start with the part of the system you need to understand.
General guidance cannot replace the installed-system record, manufacturer documentation, signed proposal, monitoring agreement, or a professional service review.
Alarms & monitoring
Arming, devices, contacts, permits, cellular options, monitoring plans, verification, and response workflows.
Open guidanceAccess control & intercoms
Credentials, schedules, doors, gates, visitor entry, remote release, audit history, and administration.
Open guidanceApps, users & permissions
Administrators, board members, employees, residents, households, guards, vendors, and multi-site user roles.
Open guidanceMaintenance & system health
Cleaning, focus, recording checks, batteries, UPS, firmware, permissions, notifications, diagnostics, and upgrades.
Open guidanceInstallation & handoff
Assessment, field verification, pathways, installation, commissioning, training, documentation, warranty, and support.
Open guidanceCommon support tasks
Choose what you need to accomplish.
Platform-specific steps depend on the installed equipment, account ownership, permissions, and monitoring provider. These paths help you prepare the right request without guessing.
Request service
Create a private ticket for an installed camera, alarm, access, intercom, gate, network, storage, monitoring, or maintenance issue.
Open the Client Service PortalExport recorded video
Start with the installed platform and the date, time, camera, event, and recipient. Preserve sensitive footage through an approved sharing process.
Open the evidence workflowAdd or remove users
Identify the administrator, sites, views, doors, alarms, exports, schedules, and actions each person should—or should no longer—have.
Review permission planningRecover after an outage
Confirm power, internet, local recording, device status, time, alerts, communication, and storage after service returns.
Search outage guidancePlace an alarm in test mode
Use only the instructions for the installed platform and monitoring provider. Request help before testing if the account or procedure is unclear.
Review monitoring guidancePrepare for a technician
Confirm the authorized contact, property access, equipment location, administrator access, issue history, and any construction or safety restrictions.
Review installation expectationsRequest monitoring or insurance documentation
Submit the property, account, requested document, recipient, and deadline. Availability depends on the installed and monitored system record.
Submit a documentation requestTake over an inherited system
Review administrators, users, equipment, recording, network, monitoring, compatibility, and documentation after an ownership or management change.
Open takeover guidancePopular planning & support paths
Common next steps.
Need direct help?
Choose the request path that matches the situation.
Existing system: create a service ticketBook Your Free Risk Assessment: guided assessmentCall 866-615-3233
Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. PT. Service or sales requests are accepted online at any time.
Why security systems fail
Most failures develop quietly before they become urgent.
A system can look normal while recording, communication, permissions, or field performance has already degraded. Routine review finds those issues before the next incident exposes them.
Power & communication
Failed power supplies, depleted backup batteries, internet changes, cellular-path issues, or disabled network equipment can interrupt otherwise healthy devices.
Recording & storage
Drive health, overwritten footage, incorrect recording schedules, retention changes, or recorder limits can create gaps that are discovered only after an incident.
Views & detection
Moved cameras, landscaping, lighting changes, dirty lenses, blocked sightlines, or poorly tuned analytics can reduce the value of coverage over time.
Users & permissions
Departed staff, shared accounts, lost administrator access, outdated contacts, or unreviewed notification rules can leave the wrong people in control.
Fieldwork inBaldwin ParkAuthentic Three Factor Security field work
Support is grounded in the system that was actually installed.
Service, access, exports, troubleshooting, and future changes are easier when the original configuration, documentation, and field conditions are understood.
View more project experienceBegin with a professional assessment