Informational website
Website content is provided for general information and planning. It is not a substitute for a site assessment, engineering review, code or permit review, monitoring agreement, signed proposal, or project-specific professional advice.
No automatic service commitment
Submitting a form creates a request for review. It does not create a service agreement, confirm an appointment, guarantee response time, establish monitoring, authorize dispatch, or modify an existing contract. Services begin only under the applicable written agreement or approved project scope.
Support and service requests
Service requests may be submitted through the Client Service Portal at any time and are reviewed during regular business hours, Monday–Friday, 9:00 a.m.–5:00 p.m. PT. Requests are prioritized according to urgency, customer status, system impact, and service availability. We will provide the most appropriate available next step, but timing is not guaranteed unless a written service agreement states otherwise.
Emergencies
The website, service portal, office phone, and email are not emergency-dispatch systems and are not monitored continuously. For an active emergency, fire, medical event, crime in progress, or immediate threat to life or safety, call 911.
Accurate and authorized submissions
You agree to provide accurate information and submit only information and media you are authorized to share. You must not submit credentials, malicious files, illegal content, unrelated personal information, or material that infringes another person’s rights.
Estimates, availability, and specifications
Equipment, compatibility, pricing, timelines, service availability, monitoring features, and system capabilities may change. The signed proposal, approved change orders, and project-specific terms control the actual scope and obligations.
Website use
You may not attempt to interfere with the website, bypass security controls, access nonpublic records, misuse ticket references, probe uploads, automate abusive submissions, or use website content in a misleading or unlawful manner.
Third-party platforms
Some systems and services may depend on third-party equipment, software, networks, internet service, cellular service, cloud services, monitoring providers, or customer-controlled infrastructure. Their separate terms and availability may apply.
Privacy
Information submitted through the website is handled as described in our Privacy Policy and Media Upload Policy.
Questions
Questions about these website terms may be directed to Three Factor Security at 866-615-3233.
Project agreements and privacy
Review the Project Terms, Privacy Policy, and Cookie Policy. Website terms do not waive statutory consumer rights.