Free website requests
Submitting a service inquiry or requesting the advertised free risk assessment through this website does not charge you, take a deposit, or create a paid service agreement. The website forms do not collect payment-card details. A request does not confirm an appointment or authorize paid work.
Your written agreement
Every estimate and project is different. Deposits, cancellations, equipment returns, completed work, monitoring, and any refund eligibility, amount, or timing are governed by your applicable written agreement and required notices, subject to applicable law. Review the terms provided with your estimate or agreement before authorizing work. This website policy does not create a standard fee, universal return window, or blanket “no refunds” rule.
How to request help
Call 866-615-3233 during Monday–Friday, 9:00 a.m.–5:00 p.m. PT with your name and proposal, invoice, or service reference. Do not send payment-card details. For a time-sensitive cancellation, follow the written-notice instructions and deadline in your contract or statutory cancellation notice; a phone call or website ticket may not satisfy a required written notice.
Your legal rights
Nothing on this page waives or limits a cancellation right, refund right, warranty, or remedy that cannot legally be waived. Certain California home-improvement and home-solicitation contracts carry statutory cancellation rights and required notices; eligibility, exceptions, and deadlines depend on the transaction. The applicable law takes precedence over conflicting website or contract language.
For the website’s general conditions, see the Terms & Conditions.