Approved formats
The website accepts JPEG, PNG, WebP, HEIC, HEIF, and AVIF photos, plus MP4, MOV, and WebM videos. Documents, PDFs, archives, SVG files, scripts, and executable files are blocked.
Upload limits
Up to six files may be attached to a request, with a combined limit of 24 MB. Each photo or video must be 4 MB or smaller.
Content you must not upload
Do not upload passwords, alarm codes, access credentials, keys, government identification, payment information, medical records, private documents, illegal content, malicious files, or media you are not authorized to share.
Security controls
The intake process checks the declared file type, filename extension, and file signature; applies file and request limits; uses expiring upload authorization; and stores accepted media privately rather than publishing it on the website. These controls reduce risk but cannot make internet uploads risk-free.
How media is used
Media may be reviewed to understand property conditions, affected equipment, installation needs, visible damage, error displays, entrances, gates, or areas of concern and to coordinate the requested service.
Removal requests
To request review or deletion of submitted media, call 866-615-3233 and provide the associated service reference. Identity and authority over the request may need to be verified.