Our accessibility standard
Accessibility is part of the experience—not a separate overlay.
We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as an ongoing design and testing target. This target guides our work; it is not a certification that every page, browser, third-party service, or assistive-technology combination is fully conformant.
How we work toward accessible use
Navigation and structure
Meaningful headings, descriptive links, keyboard access, visible focus indicators, and predictable page structure.
Content and media
Readable contrast, useful alternative text, captions when video carries information, text resizing, and reduced-motion support.
Forms and assistance
Labeled controls, clear instructions and errors, accessible contact choices, and help when a digital path creates a barrier.
Request accessibility assistance
If you encounter an accessibility barrier or need information in another format, call 866-615-3233 during office hours or submit a service ticket request online at any time. Please identify the page, task, and issue so we can provide assistance and evaluate a correction.
Alternative service channels
The online service-ticket form may be submitted at any time. Customers who cannot use the form may call 866-615-3233 during Monday–Friday, 9:00 a.m.–5:00 p.m. PT. For an active emergency, fire, medical event, crime in progress, or immediate threat to life or safety, call 911.
Federal, California and Los Angeles context
Federal ADA
Title III requires businesses open to the public to provide full and equal enjoyment of their goods and services and communicate effectively with people with disabilities. The U.S. Department of Justice applies those duties to goods and services offered on the web.
California
The Unruh Civil Rights Act protects full and equal access to the services of California business establishments without disability discrimination. An ADA violation also constitutes a violation of Civil Code section 51.
Los Angeles
Private businesses in Los Angeles remain subject to applicable federal and California duties. The City of Los Angeles separately publishes accessibility policies and reporting channels for City websites, programs, services, and activities.
Ongoing improvement
Accessibility is an ongoing process. Website content, third-party services, devices, and browser or assistive-technology combinations can vary, so we continue reviewing reported barriers and improving the experience.
This page provides general information about our accessibility efforts and publicly available requirements. It is not legal advice or a certification of conformance. Applicable obligations can depend on the business, service, technology, contract, and current law.